Thank you for your feedback on the dissatisfaction you have experienced at the outlet. Your feedback has caused concerns to us and our management appreciates you highlighting the matter to us, and hoping to assist you with your refund request directly.
In order to assist you further, we seek for your co-operation to let us have your name and/or customer ID via this forum (should you be comfortable), alternatively you can write back to us at firstname.lastname@example.org or contact us at 6514 1527.
We are sincere to resolve your enquiry, and we will update on this post when both your good-self and the company resolve this enquiry amicably.
We look forward for your favorable reply at your earliest convenience. Thank you.