Hi Jessicaang, So sad about your first confinement nanny. I agree with you why because PEM is having 15years of experience but in PEM some nannies will good at work some are slow at work. And getting a good one is very lucky and that is depends on luck. Every nanny will do their job but some of them will perform good work. It is difficult to find who is good at work. However PEM provides best services to their customers.