I have to agreed. I had a not-so-good experience too.
This is a discussion on New york skin solutions within the Skin Care Beauty forum, part of the Makeup & Beauty Talk category; his again is a cheat but I bought the GSS coupon so it costs me only like $8 with complimentary ...
his again is a cheat but I bought the GSS coupon so it costs me only like $8 with complimentary of one retail size moisturizer + 1 rejuvenating facial cost up to $300.
First of all, they called me up and ask me to go to Takasimaya for the GSS session which is super FAR from my place?! never mind, I agreed, and so I went. Like any other skin care centre, they did a lot of HARD selling BEFORE the complimentary facial. I asked "how do I know whether your service and result is good if I have not't even try?" Hello, you are not the first skin care centre that emphasize the *bull-* promises and delivered none, duh! Guess what the beautician answered? "AIYA, what do you want to see? Of course our service is good one, we are New York Skin Solution" I was like hmmm.............................................. ........(o'kay)
moving on, the rejuvenating facial (UP to $300) is a VERY basic cleansing facial so by all mean if I want to see the result at the end, I have to top UP to the collagen pax (see? I told you it's a scam). I laughed when I heard how they explained how lacking collagen my skin is. Wonder why I laugh? Everytime when you visit a skin centre they would do skin analysis for you and tell you what's your skin problem etc etc? For New York, it's different. They only check your collagen level. NOTHING else. Funny thing that I realize from my friends who went and some who signed packaged with them that ALL OF THEM has the same skin result, which is lack of collagen. So ALL OF THEM are recommended to take the collagen pax which cost like $500/once. NO other skin treatment being introduce or informed. I bet collagen treatment is either the most expensive treatment or else, the only treatment they have in store. AND SO I LAUGHED.
Since I dont't really have skin problem to begin with, and the main skin woes for me is blackheads so I choose to stick with the complimentary so-called "REJUVENATING facial". The extraction is FREAKING painful but yes my nose is much much cleaner. My clogged blackhead at least clear up by 90% which makes me more than happy. Again, it's freaking awfully PAINFUL, my legs goes shaky during extraction. The whole process is not at all convincing. I get the cold steam, a very very basic mask (that's what the beautician told me), killing extraction, and eye massage and 20% collagen (this is what they top up for me to let me see the difference, which I dont't see). Result? My face is full with redness and redness and redness. They did nothing like applying anything to reduce it. They did not even apply sunblock for me! But clean nose is super nice, though it's not for long term effect.
You know what I dont't like about those centre is when they try to lick our butt so hard in the process and fail at the end because they can't keep up their cool. And that's what happens to New York or any other care centre, everything so far so good until the last hard sell process which is clearly a pain in the ass. The consultant or beautician became VERY RUDE. From a cute friendly lady (with all the cute friendly accent) to a total bitchy lady (can you please imagine this).
She quote me an 'awesome' package like 5k for 10session. Since I dont't think my skin need that much of money to make it looks better, I said I need to consider because it's not a small money. She started to get really rude and said "Did you come to play around?" I was extremely offended by that remarks, it sounds like 'yay, I'm so free, so today I'm heading to New York and play around with the beautician, try and catch me yay!' (WTH). Does that means those who doesn't signed up package with you = wasting their precious time to play with you? If that's the case, by all mean PLEASE include that into the terms and condition. I'd certainly read and avoid buying the first package from you okay?! I dont't want to pick a fight with her and so I stated that she is being rude. She tried to tone her harsh voice down by a little but still it doesn't impress me, I tell her straight and clear I dont't want to sign package and wanted to end the conversation because I'm feeling very offended. And that's what I tell thesamplestore. I just thought New York need to hire more professional worker since they earned tons of money, I dont't see why they can't hire better staffs. At least those that doesn't annoy us. The end.
So, will I re-visit?
probably MAYBE, not the same store, I'm still offended by how they talk. But Yes I'll revisit if I need some cleaning up for blackheads. Signing packages? Probably not, their products/facial is not super amazing that worth thousands2 of my money.
PS: I didn't take any picture because I wasn't allowed to do so. so anyway just let me rant!
I have to agreed. I had a not-so-good experience too.
Originally Posted by girl
I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences.
I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal.
From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already.
By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core!
I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis.
Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials.
Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let me know.