I was introduced to Shakura pigmentation Beauty in M'sia by my friend. I went to Shakura for 1st trial on 22 Oct 2012. It was a 3-hour session. After that, the consultant(Ivy) persuaded me to sign up for 10 sessions and said that my friend(Irene) had kindly asked her to give me a 50% discount for the package which was RM2800 after discount. Then she went out and came back to say that the manager is giving me an offer if I signed up for 20 sessions, she would give the set of skin care free as well. (She was pointing at the set in front of me which had more than 5 items) I hadn't had time to think, then i realised she had already gone out and swapped my card for RM5600 by installment. My mind was totally blank and stupidly signed the credit card payment of RM5600. I deeply regret and felt that I was cheated. I said to the consultant that the set of items were different from those she showed me. But it was a different story now cause they had already swapped my card !!! I called back a few times to complain. The manager(Sheila) even called me back. She told me on the phone that "Its not that she cannot refund me,... the 20 sessions will guarantee to do a good job on my pigmentation...blah blah...." Then she said she would give me another free bottle of mask and 2 extra sessions for free. And if I'm not happy with the treatment by Ivy, she herself would personally treats my pigmentation. Ok. I listened first. FYI, there is no explanation to state that what they are going to do in the 1st session, 2nd session....and so on. They just said sign up for 20 sessions because we have checked your skin and we are sure that your pigmentation will be removed.
So............. i went back on 3 Nov 2012 for my 1st session in my package. Saw the manager, the story changed again ......SIgh !!!!! How disappointing !! She said the mask was the one included in the package and it will be done during the facial (not the mask in a bottle)....and she DID NOT even mention the extra 2 sessions. She also said that another lady Karen will be taking over her position. She will be in charged of running between all Outlets. So, If she were to run between outlets, how is she going to treat my pigmentation ? In the end she didn't give me anything, and I left. I believe she was saying all these just for the sake of saying them, there was no guarantee whatsoever.
And then I read all a lot of reviews about this place and believe it or not, mostly negatives comments. How am I going to continue the 20 sessions, when I dont't even feel like going back there again !!
Did you get back your money in the end???