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Shakura pigmentation Salon at PlazaSing

This is a discussion on Shakura pigmentation Salon at PlazaSing within the Skin Care Beauty forum, part of the Makeup & Beauty Talk category; Originally Posted by girl Hi all, I have been reading up on Shakura for a good half year. I am ...

  1. #76
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    Re: Shakura pigmentation Salon

    Quote Originally Posted by girl View Post
    Hi all,

    I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences.

    I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal.

    From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already.

    By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core!

    I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis.

    Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials.

    Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let me know.
    To: feedback_skr@shakurabeauty.com
    Cc: admin@case.org.sg; members@case.org.sg; casetrust@case.org.sg; asas@case.org.sg; paphq@pap.org.sg; lee_hsien_loong@pmo.gov.sg;istana_feedback@istana.gov.sg; editorial@allsingaporestuff.com; advertising@allsingaporestuff.com; Stomp Team

  2. #77
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    Re: Shakura pigmentation Salon

    Quote Originally Posted by girl View Post
    Hi all,

    I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences.

    I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal.

    From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already.

    By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core!

    I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis.

    Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials.

    Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let me know.
    Stomp
    Last edited by jasmine198820192019; 17-06-2016 at 08:57 PM.

  3. #78
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    Re: Shakura pigmentation Salon at PlazaSing

    Email stomp@stomp.com.sg
    WhatsApp +65 9384 3761
    Phone +65 6319 2181

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    Re: Shakura pigmentation Salon at PlazaSing

    Hi guys. I really need advice. I'm 16, a guy and I've very deep acne marks before going to Shakura. My cousin recommended me Shakura and said it helped her skin problems. And so I went with my mum to the Jcube (Singapore) outlet. After the first free trial and skin analysis, the specialist recommended me to sign up for 20 sessions at $6000+. My mum was shocked and she said she can't afford to pay for that much. After much discussion, the specialist lowered the price to $3000+ but it was only for 10 sessions. My mum this deal. Halfway though the 10 sessions, the specialist strongly recommended me to sign up for another 20 sessions which is a different formula. At that time, it was around Mothers' Day 2016, however my mum decided to sign up for only 10 sessions, it cost $2000. My mum accepted and paid it. And that halfway through that, the "senior" or "head" recommended me to purchase 20 ampoules, which is the very small bottle and inside every packaging, there's only 5 of it. She said once you apply it, you would see drastic changes to my skin. My mum bought that it costs another $2000. In total, she paid around $8000, and the payment method was like a credit card and some money would be deducted every month.

    However, all of these has no effect. And around my 14th session, my specialist left the company and was replaced by a more "pro" specialist. She said that she is like the manager. I would soon be approaching the 16th session and there are very little improvements in my skin. In fact, my skin got more pimples and acne because of this. My mum and dad plan to head down to the outlet to ask why is my face still in a bad condition. Can anyone of you suggest what should I do now? My dad says he wants to request for free treatment and only stopping to the point where my skin is better than my original skin. Do you think refunds would work? What should I do? I'm now so guilty as my mum paid a ton of money and has to continue paying for 3 years. Since I'm 16, I've calculated that even after I graduate from Poly, my mum still has to pay for this. My face is now really bad. I've took a picture of my face before I went to Shakura and did not take any subsequent photographs any more. My face before going to Shakura is definitely better than now. That's my only evidence. How can I get back my money?

    Thanks for reading. Hope to hear comments regarding my issue...

  5. #80
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    Re: Shakura pigmentation Salon at PlazaSing

    Quote Originally Posted by taeyeon View Post
    Hi guys. I really need advice. I'm 16, a guy and I've very deep acne marks before going to Shakura. My cousin recommended me Shakura and said it helped her skin problems. And so I went with my mum to the Jcube (Singapore) outlet. After the first free trial and skin analysis, the specialist recommended me to sign up for 20 sessions at $6000+. My mum was shocked and she said she can't afford to pay for that much. After much discussion, the specialist lowered the price to $3000+ but it was only for 10 sessions. My mum this deal. Halfway though the 10 sessions, the specialist strongly recommended me to sign up for another 20 sessions which is a different formula. At that time, it was around Mothers' Day 2016, however my mum decided to sign up for only 10 sessions, it cost $2000. My mum accepted and paid it. And that halfway through that, the "senior" or "head" recommended me to purchase 20 ampoules, which is the very small bottle and inside every packaging, there's only 5 of it. She said once you apply it, you would see drastic changes to my skin. My mum bought that it costs another $2000. In total, she paid around $8000, and the payment method was like a credit card and some money would be deducted every month.

    However, all of these has no effect. And around my 14th session, my specialist left the company and was replaced by a more "pro" specialist. She said that she is like the manager. I would soon be approaching the 16th session and there are very little improvements in my skin. In fact, my skin got more pimples and acne because of this. My mum and dad plan to head down to the outlet to ask why is my face still in a bad condition. Can anyone of you suggest what should I do now? My dad says he wants to request for free treatment and only stopping to the point where my skin is better than my original skin. Do you think refunds would work? What should I do? I'm now so guilty as my mum paid a ton of money and has to continue paying for 3 years. Since I'm 16, I've calculated that even after I graduate from Poly, my mum still has to pay for this. My face is now really bad. I've took a picture of my face before I went to Shakura and did not take any subsequent photographs any more. My face before going to Shakura is definitely better than now. That's my only evidence. How can I get back my money?

    Thanks for reading. Hope to hear comments regarding my issue...
    To: feedback_skr@shakurabeauty.com
    Cc: admin@case.org.sg; members@case.org.sg; casetrust@case.org.sg; asas@case.org.sg; paphq@pap.org.sg;lee_hsien_loong@pmo.gov.sg;istana_feedback@istana.gov.sg; editorial@allsingaporestuff.com; advertising@allsingaporestuff.com; Stomp Team

  6. #81
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    Re: Shakura pigmentation Salon at PlazaSing

    Dear Sir,

    Good morning. We note your complaint against Shakura Pigmentation Beauty.

    As your mother is the contracting party in this dispute, she may wish to lodge an online complaint with regards to this matter via https://www.case.org.sg/complaint_onlinecomplaint.aspx

    Alternatively, she may also wish to proceed to have a face-to-face consultation with one of our officers in our premises. However, you may also wish to accompany your mother for this issue as the skin sessions concerns you. For your information, our address is:

    170 Ghim Moh Road
    #05-01, Ulu Pandan Community Building
    Singapore 279621

    Thank you and I hope this reply clarifies matters.

    Yours truly,

    CHAN Weng Hong | Consumer Relations Officer | Consumers Association of Singapore
    ADDRESS: 170 Ghim Moh Road #05-01 , Ulu Pandan Community Building , Singapore 279621
    TEL: 6100 0315 | DID: 6461 1838| FAX: 6467 9055 | www.case.org.sg
    Our Vision: A Consumer Friendly Singapore
    Our Mission : To champion consumers’ interests and to promote fair-trading

  7. #82
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    Re: Shakura pigmentation Salon at PlazaSing

    Quote Originally Posted by taeyeon View Post
    Hi guys. I really need advice. I'm 16, a guy and I've very deep acne marks before going to Shakura. My cousin recommended me Shakura and said it helped her skin problems. And so I went with my mum to the Jcube (Singapore) outlet. After the first free trial and skin analysis, the specialist recommended me to sign up for 20 sessions at $6000+. My mum was shocked and she said she can't afford to pay for that much. After much discussion, the specialist lowered the price to $3000+ but it was only for 10 sessions. My mum this deal. Halfway though the 10 sessions, the specialist strongly recommended me to sign up for another 20 sessions which is a different formula. At that time, it was around Mothers' Day 2016, however my mum decided to sign up for only 10 sessions, it cost $2000. My mum accepted and paid it. And that halfway through that, the "senior" or "head" recommended me to purchase 20 ampoules, which is the very small bottle and inside every packaging, there's only 5 of it. She said once you apply it, you would see drastic changes to my skin. My mum bought that it costs another $2000. In total, she paid around $8000, and the payment method was like a credit card and some money would be deducted every month.

    However, all of these has no effect. And around my 14th session, my specialist left the company and was replaced by a more "pro" specialist. She said that she is like the manager. I would soon be approaching the 16th session and there are very little improvements in my skin. In fact, my skin got more pimples and acne because of this. My mum and dad plan to head down to the outlet to ask why is my face still in a bad condition. Can anyone of you suggest what should I do now? My dad says he wants to request for free treatment and only stopping to the point where my skin is better than my original skin. Do you think refunds would work? What should I do? I'm now so guilty as my mum paid a ton of money and has to continue paying for 3 years. Since I'm 16, I've calculated that even after I graduate from Poly, my mum still has to pay for this. My face is now really bad. I've took a picture of my face before I went to Shakura and did not take any subsequent photographs any more. My face before going to Shakura is definitely better than now. That's my only evidence. How can I get back my money?

    Thanks for reading. Hope to hear comments regarding my issue...
    Dear Sir,

    Good morning. We note your complaint against Shakura Pigmentation Beauty.

    As your mother is the contracting party in this dispute, she may wish to lodge an online complaint with regards to this matter via https://www.case.org.sg/complaint_onlinecomplaint.aspx

    Alternatively, she may also wish to proceed to have a face-to-face consultation with one of our officers in our premises. However, you may also wish to accompany your mother for this issue as the skin sessions concerns you. For your information, our address is:

    170 Ghim Moh Road
    #05-01, Ulu Pandan Community Building
    Singapore 279621

    Thank you and I hope this reply clarifies matters.

    Yours truly,

    CHAN Weng Hong | Consumer Relations Officer | Consumers Association of Singapore
    ADDRESS: 170 Ghim Moh Road #05-01 , Ulu Pandan Community Building , Singapore 279621
    TEL: 6100 0315 | DID: 6461 1838| FAX: 6467 9055 | www.case.org.sg
    Our Vision: A Consumer Friendly Singapore
    Our Mission : To champion consumers’ interests and to promote fair-trading

  8. #83
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    Re: Shakura pigmentation Salon at PlazaSing

    1. GinnaMarch 30, 2016 11:30 pm
      I went today to J cube for a free trial today. and one thing that i agree with all of the above comments is that try to hard sell. As soon as she started using the enzyme i started feeling itchy and i told her so. The massage was for 3 min in total and neither did they trim my eyebrows nor pluck out the blackheads.After the session she pushed the packages and i said i didnt bring my credit card, and the lady had the guts to say that i only go for free facials everywhere. I went with the impression that as the name is Japanese,they would have excellent customer service . But alas.
      I am very happy with the package that i have with another company currently which is $120 for facial and eye treatment
      So ladies pl, even for free do not visit the J cube outlet.Reply


    2. hiJune 04, 2016 8:49 pm
      I went to Jcube for free trial today and they tried to hard sell me too. When it seems like they would not let me off no matter how many times I said no, I stood up to leave the consulting room. The senior consultant PEGGY LIM proceeded to insult me, remarking, "This is (company) stewardess. Want to just leave like that. Stewardess." There is no need to resort to insulting people when they dont't want to sign up for packages. We as customers need to observe if there are any breakouts after doing their trial. It is no ethical to force people to sign up on the spot. Very bad experience.Reply


    3. SazaxJune 20, 2016 12:31 am
      I signed up for a package and I deeply regret it. Their "spot removal" treatment has left me with craters in my face where they "removed" my freckles and also dark marks that are even bigger and more obvious than the freckles they were supposed to remove. It's been 2 months and the scars are still not going away. I'm going to try to get a refund or at least get them to fix the damage they did to my skin, but pls learn from my stupidity and DO NOT sign up with them. It's a money-making scam.Reply

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  10. #85
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    Re: Shakura pigmentation Salon at PlazaSing

    Quote Originally Posted by taeyeon View Post
    Hi guys. I really need advice. I'm 16, a guy and I've very deep acne marks before going to Shakura. My cousin recommended me Shakura and said it helped her skin problems. And so I went with my mum to the Jcube (Singapore) outlet. After the first free trial and skin analysis, the specialist recommended me to sign up for 20 sessions at $6000+. My mum was shocked and she said she can't afford to pay for that much. After much discussion, the specialist lowered the price to $3000+ but it was only for 10 sessions. My mum this deal. Halfway though the 10 sessions, the specialist strongly recommended me to sign up for another 20 sessions which is a different formula. At that time, it was around Mothers' Day 2016, however my mum decided to sign up for only 10 sessions, it cost $2000. My mum accepted and paid it. And that halfway through that, the "senior" or "head" recommended me to purchase 20 ampoules, which is the very small bottle and inside every packaging, there's only 5 of it. She said once you apply it, you would see drastic changes to my skin. My mum bought that it costs another $2000. In total, she paid around $8000, and the payment method was like a credit card and some money would be deducted every month.

    However, all of these has no effect. And around my 14th session, my specialist left the company and was replaced by a more "pro" specialist. She said that she is like the manager. I would soon be approaching the 16th session and there are very little improvements in my skin. In fact, my skin got more pimples and acne because of this. My mum and dad plan to head down to the outlet to ask why is my face still in a bad condition. Can anyone of you suggest what should I do now? My dad says he wants to request for free treatment and only stopping to the point where my skin is better than my original skin. Do you think refunds would work? What should I do? I'm now so guilty as my mum paid a ton of money and has to continue paying for 3 years. Since I'm 16, I've calculated that even after I graduate from Poly, my mum still has to pay for this. My face is now really bad. I've took a picture of my face before I went to Shakura and did not take any subsequent photographs any more. My face before going to Shakura is definitely better than now. That's my only evidence. How can I get back my money?

    Thanks for reading. Hope to hear comments regarding my issue...
    Dear Sir,

    Good morning. We note your complaint against Shakura Pigmentation Beauty.

    As your mother is the contracting party in this dispute, she may wish to lodge an online complaint with regards to this matter via https://www.case.org.sg/complaint_onlinecomplaint.aspx

    Alternatively, she may also wish to proceed to have a face-to-face consultation with one of our officers in our premises. However, you may also wish to accompany your mother for this issue as the skin sessions concerns you. For your information, our address is:

    170 Ghim Moh Road
    #05-01, Ulu Pandan Community Building
    Singapore 279621

    Thank you and I hope this reply clarifies matters.

    Yours truly,

    CHAN Weng Hong | Consumer Relations Officer | Consumers Association of Singapore
    ADDRESS: 170 Ghim Moh Road #05-01 , Ulu Pandan Community Building , Singapore 279621
    TEL: 6100 0315 | DID: 6461 1838| FAX: 6467 9055 | www.case.org.sg
    Our Vision: A Consumer Friendly Singapore
    Our Mission : To champion consumers’ interests and to promote fair-trading
    CONFIDENTIALITY: This e-mail (including any attachments) is confidential and may contain proprietary information. If you are not the intended recipient, be advised that you have received this email in error. Any use, disclosure, dissemination, printing or copying of this email is strictly prohibited. If you have received this e-mail in error, please immediately contact the sender by return email and then irretrievably delete it from your system.

  11. #86
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    Re: Shakura pigmentation Salon at PlazaSing

    Dear Sir,

    Good morning. We note your complaint against Shakura Pigmentation Beauty.

    As your mother is the contracting party in this dispute, she may wish to lodge an online complaint with regards to this matter viahttps://www.case.org.sg/complaint_onlinecomplaint.aspx

    Alternatively, she may also wish to proceed to have a face-to-face consultation with one of our officers in our premises. However, you may also wish to accompany your mother for this issue as the skin sessions concerns you. For your information, our address is:

    170 Ghim Moh Road
    #05-01, Ulu Pandan Community Building
    Singapore 279621

    Thank you and I hope this reply clarifies matters.

    Yours truly,

  12. #87
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    Re: Shakura pigmentation Salon at PlazaSing

    Originally Posted by girl
    Hi all,

    I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences.

    I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal.

    From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already.

    By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core!

    I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis.

    Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials.

    Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let me know.

  13. #88
    Female Attendant
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    SINGAPORE
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    Re: Shakura pigmentation Salon at PlazaSing

    Quote Originally Posted by jasmine198820192019 View Post
    Recently we received feedback on consumers filling complaints against NYSS. I know that one of the consumer actually reported to CASE. I would like to talk to some of the consumers who filed a complaint and get more details about the case.
    If you are willing to share more with me, you can reply to this email or call me at 8700 8178. I would like to talk to other consumers as well if you know any of them.
    I am looking forward for your reply. Thank you.

    Best Regards,
    Lei Wei
    Producer
    MediaCorp Chinese News and Current Affairs
    HP: 8700 8178
    DID: 6350 5632

    With regard to the above content, I am here to clarify that currently I am not pursuing any story related to these cases.

    Regards,
    Lei Wei

  14. #89
    Female Attendant
    Join Date
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    singapore
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    Re: Shakura pigmentation Salon at PlazaSing

    Recently we received feedback on consumers filling complaints against NYSS. I know that one of the consumer actually reported to CASE. I would like to talk to some of the consumers who filed a complaint and get more details about the case.
    If you are willing to share more with me, you can reply to this email or call me at 8700 8178. I would like to talk to other consumers as well if you know any of them.
    I am looking forward for your reply. Thank you.

    Best Regards,
    Lei Wei
    Producer
    MediaCorp Chinese News and Current Affairs
    HP: 8700 8178
    DID: 6350 5632

  15. #90
    Female Attendant
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    Re: Shakura pigmentation Salon at PlazaSing

    Quote Originally Posted by Lei Wei View Post
    With regard to the above content, I am here to clarify that currently I am not pursuing any story related to these cases.

    Regards,
    Lei Wei
    Recently we received feedback on consumers filling complaints against NYSS. I know that one of the consumer actually reported to CASE. I would like to talk to some of the consumers who filed a complaint and get more details about the case.
    If you are willing to share more with me, you can reply to this email or call me at 8700 8178. I would like to talk to other consumers as well if you know any of them.
    I am looking forward for your reply. Thank you.

    Best Regards,
    Lei Wei
    Producer
    MediaCorp Chinese News and Current Affairs
    HP: 8700 8178
    DID: 6350 5632

  16. #91
    Worthy Lady
    Join Date
    Oct 2015
    Location
    singapore
    Posts
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    Re: Shakura pigmentation Salon at PlazaSing

    Recently we received feedback on consumers filling complaints against NYSS. I know that one of the consumer actually reported to CASE. I would like to talk to some of the consumers who filed a complaint and get more details about the case.
    If you are willing to share more with me, you can reply to this email or call me at 8700 8178. I would like to talk to other consumers as well if you know any of them.
    I am looking forward for your reply. Thank you.

    Best Regards,
    Lei Wei
    Producer
    MediaCorp Chinese News and Current Affairs
    HP: 8700 8178
    DID: 6350 5632

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