Hi, so sorry to hear about your bad experience. Personally, I bring my baby to see Dr Simon too, since 2012. Usually I will also call to make an "appointment" but I think there's no priority given to those people. Normally the nurses on the line will simply take down the details and the time I'm coming. The taking down of those names is just so that they are expecting you, and they will take out the baby's file out first instead of searching for it later. That is from my own observation for the past 2 years.