This is a discussion on Maid Agency Reviews within the Domestic Helper, Nanny and Confinement Lady forum, part of the You and Your Family category; Originally Posted by Reb85 Hi can i know more about your maid agency? Hihi Can email the contact to me ...
I have an extremely bad experience with this maid agency, called 'Loyal Employment Agency' at Level 1 at Katong Shopping Ctr.
Three months after getting a maid from them, I told them I want to get a replacement as the maid wasn't to my expectations, I realized I have to proactively chase them for new profiles (new candidates) as they never call me back when they promised they would. They cited reasons like "no maids want to come to Singapore", "no good maids want to come to Singapore" and thus have very few good profiles for me. Along the way, I chanced upon one candidate and paid them an a fee for the language test. This fee, they took from me on the spot. After some more visits to their office (I'd lost count) and phone interviews with the candidates, I decided to stick to my existing maid and then asked for a refund (partly out of exasperation with the agency and since so much time (7 months) has transpired that my maid only has one more year to go for her contract). As expected, the female staff called 'Cynthia' said "she has to wait for her accountant to process my request". Today, I called Cynthia again and asked why she never call me back again as was promised on my refund, she told me to collect cash from her office and hung up on me abruptly.
So, this was the last straw and being the usual 'laid-back about making complaints' me, I decided to spend some time writing this up and hopefully this serve as a warning to others.
If you wish to verify this for yourself, go talk to some of the friendly shop owners at B1 or other floors, they probably can tell you what they know about the infamous maid agencies in the building - I am sure 'Loyal' is in one of their lists.
So far Im comfortable with this agency,got a few maids already,finish contract go home.If want quality maids ,choose with experience,higher salary,etc .Fresh maids from homeland,no exp have to train ,other agency also the same.Now a days no more excellent maids,pay more to get quality maids,agency fees s$699 -s$999+++.There are agency who tell their maids to pass message that they can ask for transfer to get higher pay n agency only charge them $100,employer pay agency fee $900+++.Agency say their maids are"quality maids",cheating .........
Hi Dear, i understand how you feel because so far i've tried 2agency which i really dont't like the service by Hougang that agent. I used to get maid from Titian of Presslink and that time i need a transfer maid but she dont't have any and i just step in an agent in hougang green but disappointed..... I will never go back or introduce to anyone.
After the maid from hougang agent went back. i waited for 1week for new maid from Titian presslink and phew! this maid worked for not even 1month and she can bath,clean,feed my baby girl who is 4-5month old that time. Not only that she do housework for family of 5 plus 2kids & my son's school bag, milk everthing is still done by her.
Agent is really important, this Titian of Presslink i like is the way she culture her maid comparing to hougang that agent.
Actually i dont't know what we have to bear the cost of maid's ait ticket even if she's with us for 1month after her loan.
I got a transfer maid with 1month loan. She worked for me for exactly 1month after signing salary. Next day she say she want to go home!! Bloody hell !! Then she insist i have to pay for her air ticket. But i thought it's 2years contract why i must pay and asked home maid and they says it's MOM's law...
But TItian is different, she teach her maid: If breech contract they pay own ticket even if finish loan. This i find it's fair standing in position of US employer..... Not say we ill-treat maid. But that hougang maid is ridiculas, next day make noise go home
Oh ya, this Titian last time my mother in law not happy with first maid from them. i called her HP at 10plus PM can't get but just pop by her house at 11plus PM to return the maid to her. She say next day give me bio-data cause shut down comp . BUT, 1plus AM i already received her bio-data!! =)
Was just wondering if you are related to them since you sound rather defensive. Anyway my episode already ended with them. I'm not getting anymore from them. Btw, my maid was highly recommended by them to be the best among the rest (fresh ones) and guaranteed to be good. And they will help us if we have problem with her. But well, they didn't. I'm getting from another agency now.
Not related,just that I got maids from them for a couple of years,find that is ok,maids no big problem,so I recommend.
Once again, her HP is 9006 8839 I just tried her service 3times and her service is very good comparing to another agent i've tried.
If you need install live camera you can purchase from Ryan who's selling Foscam camera at $140(if i didn't remember wrongly) His HP: 9107 6776
You purchase the camera from him and if you dont't know how to install he can help to link to your computer using his and he help you install
I got my refund quite fast & started my nightmares with another agency.
Hi Dear, lucky what you encounter with the agent i intro is really a good one. If not i keep saying very good of this agent but sekali some bad incident and ppl thought i'm not honest. hehe...
But ya , why not she find you another maid ? GOOD maid agency are really hard to find. Maid are giving us problem already so we only can depend on best agent at least wunt boil too much of blood. Unless maybe you wanna get philippines that why you change maid cause titian dont have phili maid.
That time i need transfer maid badly and titian dont't have so i found one at Hougang green and it's a real DAMN NIGHTMARE!! I'll never step into their agent anymore and WILL NOT intro to ppl. Then, i chat with Titian and got another maid from her i'm SUPER HAPPY!! the 4th one.. but i really need to pray hard everything can maintain well like now. haha
Yes, mine is ex-malaysian and i compared and prefer those ex-malaysian cause more nearer to SIngpaore on the culture and some can speak chinese. Ya , hope you can get a good one too.
Tips: Before you pick the maid home you take note what is your expection first write or remember it then pick her that time you ask titian to translate to her before you bring her home. Since titian is there you can ask titian do all the translation rather than reach home "one duck one chicken"
Thanks for the reminder....Cheers!!!