Hi pipilili, your right charges different, but its must be trained, they are taking care of life, so must be contented with it.
This is a discussion on Maid Agency Reviews within the Domestic Helper, Nanny and Confinement Lady forum, part of the You and Your Family category; Just confirmed my maid with Eelit Placement Agency in Katong. The agent is truly friendly and very detailed. Initially I ...
Just confirmed my maid with Eelit Placement Agency in Katong. The agent is truly friendly and very detailed. Initially I went to Katong level 1 MPL cos tempted by the $1 agent fee, but found out so many hidden cost -_-" and got a bad feeling of being ripped off. Then walked out and saw the advertising panel next to MPL shop and remember reading some threads recommending Eelit Placement.
Hi pipilili, your right charges different, but its must be trained, they are taking care of life, so must be contented with it.
I had a very very horrifying experience with MAIDS SPECIALIST PTE. LTD.
They have 2 branches :
1 is in Bt Timah Shopping Centre, the other is in katong shopping centre.
Long story cut short :
My wife was pregnant and due in 2 to 3 months and she found it difficult to cope. So we planned to get a helper.
We met this young lady karen at this maids specialist outlet in bukit timah who offered us a maid at a very low agency fee of $1. Blame us for being greedy and taken in by their sweet words where they told us they are a maid ‘wholesaler’. They provide maid to other agencies etc. blah blah. We thought it was a good deal and she promised us can find a fit for us as they have a lot of maids coming in every week.
That was when the nightmare started.
We started to engage them in August. We confirmed a maid through biodata and because we were new to hiring a maid, we dint know how to choose 1.
WE told Maids Specialist our basic requirements such as taking care of infant, speak some English etc. Every maid biodata they showed us was just too random, no filtering etc. In the end because time was running tight, we had to choose a maid which Karen who told us should be ok .
After 3 weeks plus of delay and not hearing anything from maids specialist. … I had to keep calling and emailing….FINALLY the BOMB dropped. Suddenly, one day after I called, Karen told us the maid was pregnant and unable to arrive. Why did we have to call in to get the status so many times and since she know we were urgent, why did they wait until now?
Seriously, it took a long time but we gave them the benefit of doubt and asked for a replacement maid….
NIGHTMARE PART II ENSUED
With this, our hunt for the 2nd maid continued. We are pressed for time. Many a times, we were promised that "tomorrow got new biodata" but when tomorrow came, nothing manifested. I had to keep calling in to ask for "new biodata" as we were pressed for time.
Worse still, I couldnt reach the staff in charge of our case for many days on her mobile phone (I only realised lately from her handphone "battery was flat for few days".
The question that might be on your mind is why dint we call the office? I did call the number on the name card many times - but no response. How would you feel if the staff handling your case mobile line was down for few days, office phone can't get? - Our immediate thought was kena conned! Wanted to call the police but I calmed myself and searched the internet for maids specialist number and found a number to call but was given 3 other numbers before I reached one of the staff. And it was only then did I realise...OKAY Karen was posted to Katong.
I asked her why she dint answer my call and why she dint tell me she was posted to Katong and the answer was "the bukit timah side never tell you meh?"
Also I asked why she dint update me with the biodata, she will say "ok will send you by xx time. There will be new bio data"
AGAIN, the "new biodata" never came. Had to call the staff again and again and only then she will forward some stuffs. Tried calling and wanted to enquire about some stuff etc. , but couldn’t get her again
In the end pissed off, had to go down katong to find her as calls and emails dont work at all. There was even one instance when I went down to katong and realized she was at bukit timah that day!
At this time already mid October. Finally we shortlisted 2 potential maids on the spot.
This time I was careful (seeing the last haphazard attitude) and asked her if to confirm the maid is willing to take care of new born. She says as per the job order you filll in what. Then I asked "what job order?" ONly then we realised NO job order was given to me to fill and I dint know I had to fill in one.
SHE DID NOT GAVE US THE JOB ORDER TO FILL IN! SO ALL ALONG, THEY JUST ANYHOW THROW MAID AT US! AND THE MAID DINT EVEN KNOW WHAT KIND OF WORK THEY WOULD BE DOING!!!
On the spot, she took down the Maids Biodata reference number (or whatever code) and says will check if the maid willing to do the job order.
2 days later as no reply again from your staff, I told her to reserve those 2 first as worry they might be taken by someone else and guess what?
I WAS ASKED "WHAT IS THEIR CODE ETC." I TOLD HER "I THOUGHT YOU HAVE IT? YOU NOTED DOWN ON THE SPOT WHEN I WENT DOWN"
"She says can't find!!!!". Frustrating!!!! Waited 2 days but actually she just sit on the case even though we impressed on her the URGENCY!
Isnt it clear now that she dint even check with the recruiter side if the maid is "willing" even to take care of new born as she dont even know what are their codes.
AGAIN, 1 - 2 days later, no updates. I have to keep requesting for updates and was told the candidate "can't".
So again the cat and mouse game began, I requested for bio update and no reply. sent an email on 24th October, Until the final straw came on 27th October - I emailed her says I will go down take back deposit but no reply.
So I went down with my wife to Katong to look for her. I was on the way down to Katong to talk to her and realised from Katong side, she is at Bukit timah again! ...so went down to bukit timah to look for her.
When I reached bukit timah, she was not at the usual booth, had to run around and found her at another Maids specialist outlet with her colleague. SAME THING "THE KATONG SIDE NEVER TELL YOU I AM HERE MEH?"
We told them we needed someone who could take care of infant or new born preferably or at least willing. We were shown a biodata of a helper (fresh mynmar) with at least a 4 in rating for taking care of baby/ children - was told infant/new born ok also. Was given the hard copy of the maid.
WE DECIDED to give another shot as we were almost desperate and too urgent to hunt for another agency and the potential helper seems a match.
The next day I asked KAREN to resend the bio and I REALISED THE RATINGS "HAVE WORSENED". NO REASON WAS GIVEN. But at this time as I dint have time to go down "play" with your staff anymore and was too tired constantly reminding and chasing her so I decided to proceed still.
BUT QUESTION TO YOU ALL OUT THERE : CAN THE BIODATA JUST CHANGED SO SUDDENLY WITHIN A DAY? I STILL HOLD THE HARD COPY OF THE BIODATA.
Day of collection of maid
- NIGHTMARE AS THE JOB SPECIFICATIONS did not’T PUT MAID WAS WILLING TO TAKE CARE OF BABY WHICH WE HAVE EMPHASIZED. AND IS IN OUR JOB ORDER. ON THE SPOT, KAREN CROSSED OUT AND WRITE INFANT AND GOT EVERYONE TO SIGN, INCLUDING THE MAID!!! CAN JUST CHANGE ON SPOT?!?!!?!
1stly the maid dint understand English and couldnt read english (tested) and I believe it is not right to just change the job order when she has arrived and worse still without a translator.
IT IS A LONG STORY FROM HERE, WE RETURNED THE MAID AND ARE NOT GETTING REFUND.
Refund delayed for 5 months! The owner of Maids Specialist took 3 mths to reply! And basically was more to deduct our monies for refund.
I did a check and realise the company is a $1 company.
So just beware!
BTW coincidentally I met some people who have engagements with Maids Specialist and they highlighted the usual same issues.
- unresponsive (very consistently unresponsive)
- poor helpers matching
- delays and delays and more delays
- many issues with maids hired
- delays in getting replacement
Many more others.
I am still in the midst of all these mess with them so just want to warn all people here not to EVEN use maids specialist!
IT is a night mare and caused much distress to my family!
BTW I heard maids specialist and my maid station singapore both companies are linked. I guess can do a check..not sure.
When you want to look for maids agency,check if agency is CASE credited..Any misled or cheating can sue them through CASE,REMEMDER..........Read carefully all documents before you sign ,not agent say sign you sign,for job work ,let the maid know infront of the agent,dont wait till you go home then say too late ......
[QUOTE=hpc;551763]This agent is run by husband n wife,no advertistment fee so either low agency fee or some bios 0 agency fee.So far her maids dont't give me problem ,can handle baby/kids after I train them,do house work,do cooking etc.My present maid will be finishing her contract in 5mths time,will be getting another maid from her anytime.[/QUOTE
Hi mummy hpc
can you send me the full contact details of the agency please? Thanks heaps.
- unresponsive (very consistently unresponsive) - called the staff by the name of Nad_ _ and she consistently said 'Hold on' when she heard my voice and never got back to the phone again. She just made me wait. Yesterday, she did better. She got back to the phone and promised to call me back but never did till now. I called to ask for a refund of $200. I will explain this $200 below.
- poor and unethical helpers matching - got a Myanmar maid to work for me but this maid obviously only came to me because her time was running out. B_d_ _t Employment Agency obviously threatened to send her back to Myanmar if she did not get an employer soon and she picked me, prepared all along to quit after working only one day so that she got another month to get another employer after me. B_d_ _ t knew this but said she was afraid to tell them and B_d_ _t encouraged this kind of practice. Very very unethical!!!
- delays and delays and more delays - got me a replacement that might not have existed in the first place. Told me after a week of delay that they did not have the maid's number in Philippines
- many issues with maids hired - 2 more replacements - one aged 50+ and another aged 43
- delays in getting replacement
Many more others.
Now for the $200. B_d _ _ t staff Nad_ _ at the Bukit Timah Shopping Centre branch promised to refund me every cent I paid except 21 days' levy. To date, I've paid 31 days' levy but she kept avoiding my calls to chase her for the 10 days' maid's levy that I've paid in excess of the 21 days. 10 x 9 = $90. Plus my $50 cash deposit before the FDW's Work Permit Application and she deducted another $60 (from the cheque amount of $1188 I've paid before collecting the maid so I was only given a cheque of $1128 last Saturday) claiming that it is the charge for Work Permit Application. So in total, B_d_ _t still owes me $90 maid's levy + $50 cash depost not refunded + $60 Work Permit Application deducted = $110. Could someone tell me how I should go about retrieving this? I've been made use of by this agency and their Myanmar maid who came to my house for one day and I have to pay 21 x 9 days' maid's levy + 30% of maid insurance (around $90) = 189+90 = $279. And they made very lame lame efforts at giving me a replacement. Anyway, I've lost confidence in getting a replacement from them. And their staff Nad_ _ promised to refund me everything I paid except 21 days' levy and failed to do so and tried to avoid doing so by not speaking to me on the phone or in person. When I visited last Saturday, the staff claimed she had left for home. Could some one please advise me how to claime back my $200 from B_ d_ _t Employment Agency in Bukit Timah Shopping Centre?
Hi, i'm considering 1st AllBest as their agency fees are reasonable. How's your experience so far?
Hi Mummies (Daddies),
I am new to this forum and give birth to a lovely child on Feb 2014. Currently she is 5 months old and I got a hard time taking care of her. I need to work (running outdoor sales) and my mum is helping me to look after her. I know my mum is super tired after these few months and I got no rest too. After work I have to rush home every day to take over my mum's job and doing house chorus as well. Thus I have decided to look for a maid/helper to help us. I need someone who, first - Take care of my baby (who is 5 months old now), Sec - House cleaning & Third - Able to Cook.
Hence, would like to seek mummies and daddies advise/suggestion in regard of finding a good maid agencies. Thanks alot alot!!
- Which nationality does you guys prefer and why? Indonesian or Fillipino.
- What will be the suitable age which fits my requirement above?
- What are the things I have to look out for when engaging a maid agency?
It will be good if you guys can provide others informations which are not stated here. I am more grateful to listen
I will be going down to Prime Choice Maid at Raffles Place later, will share with you guys after that.
Thanks you Mummies & Daddies...
I have the same priorities and went for a Filipino and dont't regret it. She's very good with my son, plays with him, knows the knack of handling his tantrums, feeding him, putting him to sleep even when he refuses to sleep at 11:30 pm, etc. She also teaches him many things and he's already speaking a lot at 16-17 months! On the other hand, as i mentioned my priorities to her during our interview, she doesn't give importance to cleaning and mops the rooms only twice a week or so. Cooking - over 1 year that she has been with us, she has learnt to cook our dishes and does a fair job...i still prefer to cook for my hubby on my own and get her help to chop veggies, do the prep steps and get her to do the cleaning after cooking is done. Works ok. FYI - I'm also a working mom and I dont't even have any kind of support from the family as they're overseas. I looked at the maid's employment history (MoM record) to ascertain that she has not changed employers frequently and that she has prior exp handling babies and toddlers. The agency itself is not very important as long as they dont't charge you a bomb and talk to you well (neither too much flattery nor bossy). Go by your intuition...Just sharing my personal experience, thats all.
Hi humblelady, read quite a number of good review on Eelit and its agent Sherly... able to share your experience? How's your maid and the agent's service so far? I am looking for a Myanmar maid but dont't know which agent to go to.
Last edited by jennifer1972; 14-07-2014 at 11:09 PM.
jennifer1972, experience with Eelit is really good! Have been recommending to my friends and relatives... all felt the same with the agency service. Just provide her your requirements and she will find a maid close to what you need! If you need her contact, you can call her at 82227346. Yah... mobile number. First agent i engage provides her mobile phone. Other agents I engaged all office number. So when i need their help after office hour, i gotta wait till next business day!
As for my maid, nothing much to complain about expect for her spoken English. But she is willing to learn and plus my family all close one eye also. As long as the maid does what is instructed, we are happy. Let me know if you need more info.
Hi I have also recently engaged a Myanmar maid through Eelit (Sherly). I must say that the feel that you get from Sherly is that she tries to understand and cares about what you want. And I am also impressed that she will not hesitate to tell you the truth and manage your expectations (most if not all other agents will say good and yes to everything just to get the business).
And I also realized that she is especially apt in dealing with Myanmar maids as she has an in house Myanmar trainer and interpreter (Sandra) that has been very helpful and professional.
At the end of the day, the experience with Eelit was very heart warming and personal (I spent >3hrs at her agency and still felt welcomed).
Gotten my maid from Eelit already. Arrived on Monday and very satisfied with the service. Maid is rather smart, takes great initiative and very polite. Hope this stays on!! And yes Eelit service is second to none! Sherly was indeed very patient and pleasant. Not the pushy type.
Wanted to take one of her transfer maid but she insisted I choose from her new biodata as the transfer maid doesn't fit my requirements. She rather take the risk of not transferring the return maid. Other agencies probably dont't care and push the transfer maid out moment employer chooses her, whether fits the requirements or not.
Overall, very good experience with sherly. She really shows interest in understanding my needs. Best part is she helps to train my maid base on my few request before I pick my maid up. 2 thumbs up for Eelit!
Thanks! Homekeeper is charging 1.9k agent fees.....crazy price....
Anyone got their maids from Faith Employment? Heard good reviews about them online, but would like to hear from you mums who have had first hand experience with them
I'm new here and I'm a young mummy of a 15 months old girl. I'm currently facing the issue of getting a maid to help out because I'm sick of the mad rush to prepare her for infant care in the morning and all the other impromptu chores that needs to be done before I can leave for work (often end up late because of this) and rushing home after work to pick her up before her school and then rushing (again) to prepare her dinner before she starts getting cranky and sleepy. Have been putting off getting a maid because we wanted to take care of her ourselves (plus my mum is around to help out) and we didn't really fancy the idea of having a stranger around, as well as the usual headaches that comes along with having a maid. Today is one of the crazy days and I ended up getting into a screaming match with my mum. No one seems to understand that I have a job as well and can't afford to just waltz into the office at whatever hours I like. So i finally lost it and gave hubby an ultimatum. Either we hire a maid or I quit my job to go back to being a full-time mum. He chose to get a maid. Which explains why I'm stalking forums for info on getting a good maid now.
My priorities for a maid are;
1) Take care of my girl (getting ready for school, fetch her from school, prepare meals) so I can spend more time playing with her and teaching her when I'm home.
2) Housework (laundry, ironing, cleaning the house (about twice a week is fine), change bedsheets every two weeks, etc)
3) Cooking for family is preferred, though not compulsory (though it is a must to prepare meals for my daughter)
After a bit of research, I have rounded up three agencies;
1) Presslink Employment & Maid Agency
2) Eelit Placement Agency
3) Prime Choice Maid Agency
Anyone has other recommendations to make? Would appreciate all the help and suggestions I can get.
Thanks in advance!! (:
May I check how the meeting with Prime Choice went? I'm interested in hiring a maid from them too!
New to this forum and to SG. I'm working in SG and am 4 months into my first pregnancy with twins and looking for a maid agency that is reliable and listens to what we need. Obviously a solid understanding of new borns is going to be top priority. Anyone have any advice on where to start looking?
Help, guidance most appreciate.