Which agency did you go?How long have you send your maid to the agent?
This is a discussion on Question About Transfer Maid within the Domestic Helper, Nanny and Confinement Lady forum, part of the You and Your Family category; Does anyone have experience with employing a new maid while waiting for your current one to find a new employer ...
Does anyone have experience with employing a new maid while waiting for your current one to find a new employer (as in already sent her back to the agency but have not found a new employer yet)?
The agency has kept telling us that MOM keeps rejecting our application for the new maid. First they needed my son's birth certificate (originally employed 1st maid before he was born so put under grandma's name to get discounted levy), then needed my tax return info for 2010 'cos my hubby's income not enough (he was in between jobs for a few months) and now they want my hubby's birth cert and father in law's citizenship status documents.
Apparently until our current maid has transferred to another employer, we are considered as trying to employ a 2nd maid. Still unable to bring the new maid home as MOM hasn't given approval yet.
I'm wondering if all this is legitimate? We are submitting private docs (birth cert, citizenship docs) to the agency but no result from them.
Which agency did you go?How long have you send your maid to the agent?
Actually yeah if your current maid is still with the agency n hasn't found a new employer yet which means the maid is still you under your name/acc. I had the same problems when I sent my maid back previously n had to go on for 3 months without a maid for the new maid to come in.
They take into acc total Income to approve if you r eligible for a second maid. My income is around 40k per yr when I was working n we werent approve of a second maid whereas my sister In law who's hubby's income was 120k a yr was allowed to take on 2 maids at a go..
Actually, if you r hard-hearted & maid has no contractual loan, just cancel your maid's work permit on your own. Then you can hire another maid immediately.
If your previous maid has no maid loan, she can be sent back immediately. You have to pay air-ticket. Sometimes the agent will offer to "negotiate" a deal with your maid, ie the maid pays her air-ticket, you have to continue paying maid levy for a period of time or until she finds another employer. If you need another maid urgently, the simplest & cheapest way is to send your current one back home.
Soon, she may not need to take on another massive maid loan as according to hub's friend who owns a maid agency, lawmakers are planning new laws such that maids do not have to pay any loan. Employers may have to foot the bill.
If your maid was good, I think it's better to offer a 3-week grace period for her to find another employer. Your agent should not mislead you; you should not have to pay maid levy for ex-maid indefinitely and jeopardise your chances of getting another maid.
Even if she has loan, you should not have to pay levy for ex-maid for a few months. Issue an ultimatum - 2 or 3 weeks, then cancel work permit and buy an air ticket for her. Some agents will tell you that you dont't have to pay levy. THIS IS A LIE. Unless the work permit is cancelled, MOM will regard you as the EMPLOYER and continue to deduct levy via GIRO. Maids cannot stay in Spore without VALID work permit for more than 1-2 weeks. I'll ask them to pay back maid levy IN CASH if they tell me this nonsense. (My unfortunate sis went thro 3 maids in 2009-2010).
I only submitted my baby's birth cert number after I gave birth last year. The agent told me MOM has records. A hard copy is not needed.
We're using an agency at Bukit Timah Shopping Centre, it's got another branch in Katong Shopping Centre and endorsed by a celebrity who had a big scandal last year...
Our current maid is not bad, she is just slow with her work and needs constant guidance. I'm staying with my in-laws and my mother in law supervises her work, mother in law can't get along with the maid so I told my hubby better to just change otherwise everyone will be miserable. She still has a few months left on her loan so I feel it's not fair to just send her back without good reason.
We put in a request to change maids with the agency 3 months ago (according to the contract we signed with them, they can take up to 2 months to bring in the replacement maid). So far we have chosen 4 replacements from the training centre in Indonesia, every time there was a problem which prevented the maid from coming to SG. First choice, she could not pass MOM English test. Second choice, she left training centre to attend to family emergency and disappeared. Third and fourth choice also cannot pass MOM English test. The agent even called the training centre in Indonesia and asked the trainer if our third choice can pass the English test and the trainer said yes no problem! So my mother in law got fed up and refuse to chose anymore replacement maids and want to complain to the agency's manager, the latest situation is the agent recommended a transfer maid and my mother in law says since we have no choice we will try (actually my mother in law does not want a transfer maid 'cos afraid will have a lot of problems).
According to the agent, we will only have to pay 21 days levy for our original maid and the agency will not keep her for more than 30 days. I forgot to ask what the agent meant by they will not 'keep her for more than 30 days', does this mean they will send her home? I understand that as long as she has not transferred to another employer, we are still legally responsible for her and my hubby and I are not comfortable with that if she is at the agency rather than in our home where someone can supervise her.
During these past 3 months, we have continued to keep our current maid with us while the agency was processing our replacement request. Also my son was due in Nov and my mother in law needed the help during my confinement. Since I'm done with confinement today, she wants to send our original maid back to the agency asap and get the transfer maid that the agent recommended but there's still so many issues with getting MOM approval etc. Have given the agent all the docs that they asked for so hopefully there will be a positive outcome next week.
The agent said that MOM did not have record of my son's birth 'cos too recent so need a copy of birth cert.
My dilemma is that I dont't want to be unfair to our original maid yet it's frustrating what the agency is doing.
My agent told me they can only take the English and medical tests in Singapore (I think this is required to prevent cheating).
Unless they are referring to in-house English tests, there is no way to fail MOM test if they didn't arrive in SG. My agent only takes 2-3 weeks to get a fresh maid in. Most agents will tell you about 2-4 weeks.
I think your agent is giving you the run-around & will not take action unless the maid is "delivered to their doorstep". Finally, if you have to take a transfer maid, pls check employment history. Insist on getting the work permit number & verify the employment history in MOM's website.
"She still has a few months left on her loan" - the maid contract usually states that you can't cancel the work permit without agent consent. Most agents will try to re-coup maid loan & transfer maids (errant or otherwise) unless a police report was filed. So try not to get a transfer maid with multiple employers within 1 year. Ask about medical history of transfer maids. My hub granny almost got a "good" maid who didn't mind taking care of old folks until we asked. She fainted on the job at 1st boss, can't take care of kids at 2nd boss.
When my sis changed agent, her ex-maid's work permit was promptly terminated after 3 weeks.
If your mother in law is fussy & you like to save yourself the hassle of transferring maids again (esp from this agent), just get a fresh maid.
Last edited by ping26; 24-12-2010 at 11:17 PM.
Going by what the agent claims, the first, third and fourth maids all came to SG, took the MOM English test and failed, then were sent back. It doesn't seem to make business sense for an agency to keep bringing in maids that cannot pass when the agency has to pay for their airfare, wouldn't they be losing money that way?
I guess will see what the outcome is next week then decide what course of action to take. At the worst, my hubby wants to use another agency and get a refund from this one, but I also heard that getting a refund can be quite difficult if the agency drags out the process.
If govt decides to make employers pay for the maid loan, it will really make things more complicated and the agencies are making money without actually providing good service.
Thanks for sharing your experiences!
For personal documents, if you wish NOT to go through your agency, ask them for the contact person at MOM side and you can send in the documents direct.
Things you need:
1. Your baby's b/c if applying for lower levy.
2. Your hubs and your income documents (in case hub's not enough)
3. Photocopy of your hubs and your IC
I think that's about it unless you/your hubs not SGPorean then it's more troublesome.
Thanks Stonston, will remember that for next time. My in-laws already gave the info the agent so now waiting to see what the outcome is from MOM.
I got a 2nd maid while waiting for the then current maid to get an employer. No such problems, MOM just processed it as 2nd maid application and approval was pretty fast. Our only problems were with the long waiting time to bring in the maid fr her home country
Finally got approval and the transfer maid came but after a couple days she said she keeps dreaming of her mother telling her to go home so we sent her back to the agent. Once at the agency, she told the agent that she never said she wants to go home and the agent ask us to give her a second chance. But my mother in law refuse 'cos the maid has also lied to her about the cleaning.
So we are finally going to switch agencies rather than endure the lousy customer service from the current one.