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Small Claims Tribunal

This is a discussion on Small Claims Tribunal within the Domestic Helper, Nanny and Confinement Lady forum, part of the You and Your Family category; Does anyone had any experience with the maid agency, BestHelper Employment Services? I recently ran into some issues with them ...

  1. #1
    Female Attendant
    Join Date
    Nov 2009
    Rep Power

    Small Claims Tribunal

    Does anyone had any experience with the maid agency, BestHelper Employment Services? I recently ran into some issues with them and now, they are refusing to refund me. Not sure what to do next. Has anyone ever gone to Small Claims Tribunal? If so, can they really help?

  2. #2
    Female Attendant
    Join Date
    Mar 2010
    Rep Power

    Re: Small Claims Tribunal

    I encountered some problems with Lee Garden Maid Agency 3 years back. They could not produced the maid we chose and kept asking us to get replacement from their transfer maids which we didn't want to. In the end, they did not give us back the refund and one staff even threatened us with some small and light prints at the back of the even agreement.

    We went to CASE, but it was useless. CASE only sent letter on our behalf but couldn't close the case for us. Made us pay membership fee and another fee.

    Eventually, went to Small Claims Tribunal. At least got some $$ back.

    you can try if you have a small case, I think you need to pay only $15 to reg. The price then.

  3. #3
    Imperial Concubine
    Join Date
    Jan 2009
    Geylang Bahru
    Rep Power

    Re: Small Claims Tribunal

    how long you use the maid before returning? did you return the maid to them or send maid directly back to own country?

    from what I know, usually they will drag refund on maid's advance salary, as for agency and admin fee, sure no refund.

    As for insurance portion, think if still got 80% unused, the insurance coy will refund to agent, then agent refund to you.

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