May i know which outlet did u frequent? I signed up the Enzyme package. So far so good. I bought their eye gel, which comes with eyes paraffin treatment. It was really good, i must conmment. Fine lines are less obvious after few applications.Ya. have a facial package with citispa.
NEVER NEVER SIGN WITH CITISPA!!!!!
Please bear with my long story to share my WORST experience at AMK outlet....
I initially wanted to just complete my remaining 3 sessions with them.
But after bringing me to the treatment room, the consultant left my door half open, sat on the floor and while i'm doing my treatment she's there keep persuading and persuading... I wanted to be nice and reject nicely more than 3 times but she was just super duper PUSHY, refused to accept "NO" and refused to close door... Until i keep coming out with excuses like i don't have $$ blah blah blah.. then... she went to calculate this and that convert existing 3 sessions + pay by installment for credit card.. blah blah... I finally agreed as i thought ok forget it.. just pay...
But... after 1 month i booked for an appointment and i called them up on that day to inform that most likely I'll need to OT and I can't go down for the appointment tonight. That consultant told me never mind, I'll keep your appointment and if you can come down then u come down.. But when 8pm and i'm still in office, she called and scolded me for not informing them... WTF!!! I informed but they don't cancel my appointment and scolded me that if I don't go I should inform as other customer are waiting for that slot.. SERIOUSLY!!!!
Then after few months I realised I really do not need that treatment as I don't even want to go.. So I call up and request for refund. To my surprise... This consultant told me CITISPA is CASE Accredited if any refund, needed to inform within 1 month if not... TOO BAD LOR... WOW!!!! Ok now i'm pissed... So i called up to CASE and ask for advice and to my horror CASE officer mentioned that CITISPA IS NOT CASE ACCREDITED so now I feel CITISPA's consultant is nothing but a liar to cheat their customers.
So I call their HQ wanted to complain but nobody answer the phone no matter what time or which day you call, nobody answer... Even when I email-ed to firstname.lastname@example.org (email add given by AMK's consultant) also nobody reply. I had to googled for their directors email then got the reply from 1 of the director's PA.
She eventually gave me a last reply and then MIA never respond anymore. I shall paste her reply here!
"Thank you for your patience. I understand your frustration and sincerely apologise for it on behalf of CITISPA. The person in charge is still on leave, which is why there was no one to handle your case, thus I'm trying to assist you now.
Firstly, I wish to bring to your attention that when you purchased the package, the terms and conditions of the sale was clearly indicated on the receipt signed by yourself. So when you entered into this contract, it was already stated that "all fees paid are not refundable".
Second, this is a legitimate transaction with your signature on the charge slip, so there is no way the bank will do a refund. If you do not wish to take my word for it, you are welcome to enquire with the bank.
I am sorry to have to lay the facts out bluntly in this manner, which is not the way I originally hoped to proceed, given a choice. As a customer, you are important to us, which is why I am trying to assist you, as long as it is within my means. Therefore I am proposing the following options:
1. Transfer your package to another nearby CITISPA outlet (we have a total of 11 outlets in Singapore, of which the next nearest outlet will be at NEX Shopping Mall) OR
2. Assign your package to a third party for example a relative or a friend (Normally we do not allow assignment of packages, but for your case, on a goodwill basis and without compromising our rights, we will make this an exception) OR
3. Convert your package to any of our exclusive skincare products.
I hope the above is agreeable with you. Let me know your preference. If you have any queries, please feel free to contact me.
Thank you and Happy Lunar New Year in advance.
PA To Director
DID: 65) 63323183
Mobile: (65) 96868599
1) Now I would like to bring to all attention and quote Irene's reply "Firstly, I wish to bring to your attention that when you purchased the package, the terms and conditions of the sale was clearly indicated on the receipt signed by yourself" <-- This was not informed or brought to my attention during the signing of the receipt. As we all know, very often it is just a normal receipt without T&Cs so I would say that makes me feel like CITISPA is trying to trick their customers.
2) Are you girls out there aware that CITISPA have a set of policies which are indicated in their website BUT at the point of signing for packages, DO YOUR KIND AND LOVELY CONSULTANT TOLD U THESE?????? I BET THE ANSWER IS NO...
The below is extracted from CITISPA website FYI...
We seek your kind understanding on our policy pertaining to cancellation of appointments.
- There will be a reminder call to all customers one day before the appointment. Kindly inform our staff should you need to reschedule your appointment.
- Kindly inform us at least 12 hours before your appointment, after which it will be considered as a Last Minute Cancellation and one session will be deducted from your package.
- Should you arrive late by up to 30 minutes, your appointment shall end at the original scheduled time.
- Should you arrive late by 30 minutes or more, your appointment will be cancelled automatically and regarded as No-Show and one session will be deducted from your package.
- We understand that there may be changes to your schedule. Kindly give 24 hour notice for any single service, 48 hours for spa packages and a week for spa parties if you need to reschedule your appointment.
All in all, I WILL NOT RECOMMEND CITISPA as their customer services are really bad and then look at all these hidden rules & regulations which wasn't told at the point of signing packages. All their consultant told you was, this is good that is good, now i can arrange payment within your budget comfortable for u.. blah blah blah.... But do you know of all these HIDDEN POLICIES????
I have since left without a choice but to apply for CASE assistance as my package is S$2K++ so I will not let it go without a refund. I also sincerely hope girls out there, please always READ whatever ur signing...
I will recommend Jean Yip Loft instead, customer service is super good + they have special consultant who will care for your needs and MOST IMPORTANTLY THEY ARE NOT PUSHY AT ALL!!!!!
Thank you for reading my long rant.....
Citispa is finally refunding me but their charging me 8% administrative fee S$166.56 + 7% GST S$145.74 (non-refundable as they claimed paid to IRAS already) + ala-carte 1 session which I utilized at S$388 (they charged as ala-carte since i wanted a refund so it would not be considered as promotion price of S$174) + 6% bank charges S$124.92 for installment payment.
After the above 4 deductions, my supposedly S$2K refund is left with S$1.4K and I agreed to it as I didn't want to deal with Citispa anymore. I guess sometimes we just have to learn it the hard way.
On top of this, I wish to highlight that Citispa is actually CASE-accredited and it is supported by their CASE cert during the SCT consultation. I did call CASE regarding this, they mentioned they will check who is the officer whom advised me that Citispa is not CASE-accredited, however there is no reply from CASE yet.
Also, Citispa claimed that I'm slandering their company by sending mass emails to govt corporate organization. I wish to share that I do not hold the account email@example.com and the email was just an extraction of my thread here to mass share several govt organisation.
I'm hereby sharing my unhappy and very upsetting experience from Citispa, the rest will be up to you guys to judge.
CITISPA - If you choose to go, be prepared for mishap!
I have been a customer of Shine Studio/Citispa since 2010 and renewed my package for 4 times howeouver I have never fully utilised any of it. Let me share my experience here....
My first package is a basic facial which includes cleansing, extraction and mask. Didn't managed to finish it before my mum waspressurized into signinga diamond tone facial with them. My mum is afraid to visit them again so I went on her bahalf. However before I could finish the package I was told that the facial do not suit me and got me to exchange the remaining sessions to smoothing facial package, plus topping up monies . I did as I was told since I preferred how the cold ball feel on my skin. However my skin condition didn't improve, in fact Isuffered an acne breakout last year after 2/3 sessionshence stopped going for facial until recently. I also found that they have not cleanse well, there are traces of eye liner after facial. And they've not fulfilled what they have promised (i.e. it is not stated in my portfolio) to provide me with a foc session. Tried to talk to the sales consultant but she's always not around when I have facial/whenever I called.Emailed my concern to their customer service at HQ and there're no reply from them. I had decided that I'll not carry-on with my facial after my current package finished.
However recently I have signed a new package for diamond tone with ampoules (i.e. not ever a renewal of my current package) which I regretted immediately after I left the premise! 'Previously, they have told me that Diamond Tone Facial is not suitable for me'! What caused my nightmare is I have also did eyebrow embroidery (6D) on the same day and now I have aneyebrow that look like 'leach', don't look like an eyebrow at all! Have you ever seen someone with an eyebrow that are thin at the head, thick in the middle, and thin at the tall? Usually I don't purchase on impulse (i.e. I have been dissuading friends and family not to sign up facial package after my experience with shine studio), I guess I must be under some witchcraft that day!
I went to few eyebrow specialists and all of them exclaimed that it’s the lousiest job that they have seen. Some described it as 'mountain'! Not only that the shape can't make it, the stroke is not fine for it to look natural. Mine is supposed to be 6D eyebrow embroidery, one of the specialist exclaimed that 'it can't ever compared to their 4D/2D'!
I called Citispa and they just offered to have it reshape for me but when I tried to book an appointment on a weekend (i.e. I'm bringing my friend to judge for me and she could only make it on a weekend), the earliest slot that I was given is 20 February 2016 (i.e 2 mths and after cny) while she could have it reshape two weeks after eyebrow embroidery (i.e. My eyebrow embroidery was done on 21 Dec 2015). This just shown that they areinsincere in trying to amend their mistakes. In fact they’renot ever apologeticin dealing with my complaints as they didn’t ever apologise, not ever ‘we’re sorry’. Anyway I dare not go back for touch-up as I just hope that it’ll fade off as fast and as clean as possible so I could get a re-done elsewhere.
I've managed to change diamond tone facial to smoothing facial which they claimed that it'll hydrate, firm, tighten the face which is not as effective as claimed. It has not been a smooth process negotiating for a change of facial. Theytried to defraud on their promisewhich was not stated in the receipts, firstly I was promised of 10 sessions of FOC eye treatment if I sign up on that day but when I asked about the FOC eye treatment she gives excuse that it only comes with diamond tone facial. However I retaliated that it should come with whatever package that I signed that day and they just smilingly said that there shouldn't be a problem. Secondly, they tried to tell me that I could only get 7.5 sessions of smoothing facial instead of 10 sessions as there are no promotion for smoothing facial at the moment and luckily I have called other outlets beforehand and found out that there are christmas promotion for smoothing facial too.
I'm letting go of my facial session/package, people who is interested to try out their facial session/package ( at your own risk) may feel free to email me athsiao_Qian@hotmail.com. Price is negotiable....original price: Smoothing facial & Eye treatment($94) + Ampoule ($40) = $126. I'm also willing to exchange for other beauty service at other establishment to try out.
I’ll be utilizing the remaining 5 sessions of smoothing facial from my previous package and have made an appointment with them on 27 January 2016. I want to transfer outlet but citispa service is bad throughout the island, there arezero positive reviews online. I voiced to the manager at Tampines that I want a change of outlet before they promise that they‘ll provide a better service as they understand my needs more after all this mishap but I don’t trust them anymore (i.e. not apologetic at all, for them is miscommunication...so they mean that I’m at fraud for the miscommunication?). I read online thatever if I got rashes after facial, they’ll not be responsible!!!Any suggestion?
It is a lesson learnt that I'll never sign up for any beauty package ever if it highly recommended by friends and family. I'll rather pay on a one-time basis ever if at a higher price. I'll not decide on anything on impulse, giving myself cooling period.
Others who have encountered the same experience, feel free to share. You're not alone!
Citispa girls really sells hard than focusing on their service. I have never managed to complete my package either rather than keep paying $$$$ for more expensive massage treatments which I dont really need. One of the sales girl also showed black face when i refused to add $$$ for other treatments and hence bad attitude each time i called in to book appt. I felt mistreated and threatened by these gang pressure.Never buy package with Citispa Ang Mo Kio!
I bought a package at Ang Mo Kio Hub branch and hardly finish 3 facials.
When I went down for my appointment, the shop has vanished!
No one inform me about the closure of the branch. I called them and no one answer the call.
After trying several days to contact them, I finally spoke to the staff and demanded a refund.
I'll take Citispa to court if can't get back my money.
There is no customer service at all and the staff at HQ is very rude!!!
I tried to find some review about them online and found lots of negative reviews and bad experiences by customers.
Never buy package from Citispa !!!