On 08 Aug 2009, I decided to go to Fresver beauty for a facial. After it was done, the staff pestered and persuaded me to sign a package worth $2675. Even after my card was swiped,I asked if they could cancel the transaction because I need the money to pay for my children’s Insurance policies but they said no. As I have not started using the package, and I do not wish to continue with Fresver due to their hard selling tactic, I want them to cancel my packageand instruct my bank (Standard Chartered) to reverse the $2675. This was the report that I have typed for the Small Claims Tribunal: The staff has been calling me to book appointment for the unused facial treatments and I went to the salon on 08/08/2009 for my treatment. Due to my skin condition, I requested for a better facial treatment. Hence they recommended me to do XPL facial treatment by topping up a few hundred dollars. After the facial treatment, I was brought to a room and was served with a drink. The staff persuaded me to take up the package and kept reducing the number of treatments to make it attractive when I rejected her. After much persuasion and persistence, I gave her my credit cards for payment. After giving her my credit cards, I realized that I have made a mistake as I am making payments for my sons and my insurance policies premiums using the credit cards. I requested her to cancel the transaction after explaining my reason but she lied that the arrangement could not be done. After signing the invoice and the credit card slips with anger, I called the bank immediately and the CSO explained that I would raise a dispute with the merchant but could only be done 2 working days later. I reported the incident to the bank on 12/08/2009 and got a reply on 03/09/2009 that it was unsuccessful as the credit card slips as been signed. I then approached CASE for help and gave the merchant up to 11/09/2009 to settle the issue with me. However, the merchant is unable to provide a satisfactory reply up to date.