I signed up for the trial sessions last year since I do have pigmentation issues, for those who know me will know. And since they advertised heavily on air, thought it wouldn't kill to try. During the trial, a skin analysis was given. That took about 30mins. The treatment result didn't show my pigmentation reduced. My face looked the same to me. But the treatment was enjoyable, besides the usual cleansing, masks, there's also the eyebrow trimmings and massage. A special pigmentation treatment was done as well, not sure the effectiveness but I felt great. Face seemed more supple, cleaner and brighter. After the treatment, was asked to sit in the consultation room and this is where they try to sell me packages. The pigmentation treatment sessions of 10 will cost SGD1800 (after discount!). I frankly told her I wouldn't even think about it so she counter proposed a more basic facial treatment at SGD800 (after 50% discount) for 10 sessions. I signed it up. Not because to fend her off or that the treatment is effective but because I was looking for facial packages and her skills are good plus the products used are really pleasant. She walked in with a pleasant surprise! Gave me a full range of products she thinks suitable for me (I believed anyone who signed will get one set too). (Less the rightmost product which I bought myself at a later stage.) For someone who doesn't use any facial products (you can tell I even have to label the products to remind me the sequence in how to use them!) and to actually comment that these are perfect, I'm not lying. 1. Cleanser. Liquid-gel form. It sends out a really pleasant fresh smell that I fell in love with. 2. Toner. Not like it is of any difference to the rest of the toners you can buy off the shelves in the market, just simply love it because it also has this really pleasant smell and it is alcohol free, so actually cotton wools are be not used. 3. Serum Spray. Supposed to be hydrating. The only thing I didn't quite like is the spray function as it doesn't spread out evenly like it should. But no complaints on the serum liquid itself. 4. Moisturizer. Really love the container, pretty convenient with a gentle press. Most importantly, it doesn't leave your face sticky after use like some other moisturizers would. Would have loved it more if they have a bigger bottle! 5. Sunscreen. Same container style as the moisturizer. It also doesn't leave your face sticky or oily after use. No complaints! 6. Intensive Spot Corrector. Bought this at SGD88 to try. Use this once every night. It has a very unique bottle style where you have to place the nozzle against your skin to dispense. No rubbing (she said!) but just dabbing it at pigmentation area. I still can't be sure how effective this is.... 7. Spot Corrector. It too, also has a really pleasant smell. It looked gross though as it appears as some form of yellow liquid. But I think it only costs me SGD33/bottle. No harm buying a bottle and try. Afterall, their products never leave any sticky feel on my face anyway. So I used this in the morning and then the intensive spot corrector at night. 8. Eye Cream. Not sure if it is effective but it sure feels good. Non-sticky or oily or wet. Just a comfortable feeling. Though this does not have a pleasant smell like the rest, but it is okay since it's applied over the eyes anyway. It smells like Fast Food restaurant's exhaust. LOL. Each time the therapist applied on me, I really thought she just had her dinner and burped. But after I bought this, I realised, it is the product itself. But honestly, I did feel my eyes less puffy and less dehydrated. And it was only until today I googled (because I wanted to purchase a set of the products to stock up) that I found many many negative comments of Shakura, majority are those in Malaysia. There are a handful complaints from Singapore as well, even at the branch I patronized. Complaints related to consultants trying to hard sell very badly and also treatments causing their faces to swell and itch. But to each of her own, everyone have different sensitivities. Oh well, the last Spa package I signed close to SGD1000, they closed down even before I could even try it out for one time! Luck! Let's hope I have better luck this round! Much as I guess I wouldn't re-sign the package unless they could reduce the cost much further, but I really love their products. I have never used a single facial product till its last drip in its bottle/tube in my life till date but I know I would for Shakura products. I obediently used them twice daily. And when I travel without them, I felt lost! They are costly, but they are the only ones that could make feel like using them!