Shakura pigmentaton salon

Discussion in 'Slimming, Health and Body' started by jasmine198820192019, Jun 10, 2016.

    • 04-06-2016, 04:36 AM
      #72

      girl
      [​IMG]
      Female Attendant[​IMG]Join DateJun 2016Locationmother earthPosts1Rep Power0

      [h=2]Re: Shakura pigmentation Salon[/h]
      Hi all,

      I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences.

      I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal.

      From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already.

      By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core!

      I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis.

      Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials.

      Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let me know.​







     
  1. Sugarloved

    Sugarloved New Member

    Dear Jasmine,

    Thank you for your feedback on the dissatisfaction you have experienced at the outlet. Your feedback has caused concerns to us and our management appreciates you highlighting the matter to us, and hoping to assist you with your refund request directly.

    In order to assist you further, we seek for your co-operation to let us have your name and/or customer ID via this forum (should you be comfortable), alternatively you can write back to us at feedback*_skr@shakurabeauty.com or contact us at 6514 1527.

    We are sincere to resolve your enquiry, and we will update on this post when both your good-self and the company resolve this enquiry amicably.
    We look forward for your favorable reply at your earliest convenience. Thank you.
     
  2. Originally Posted by girl [​IMG]
    Hi all,

    I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences.

    I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal.

    From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already.

    By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core!

    I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis.

    Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials.

    Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let me know.
     
  3. Originally Posted by girl [​IMG]
    Hi all,

    I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences.

    I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal.

    From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already.

    By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core!

    I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis.

    Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials.

    Meanwhile if anyone has a reputable and not expensive dermatology specialist to reccommend for my second diagnosis, please do let mEEe know.
     
  4. Re: Shakura pigmentation Salon Hi all, I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences. I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal. From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already. By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core! I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis. Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials. Meanwhile if anyone has a reputable and nott expensive dermatology specialist to reccommend for my second diagnosis, please do letc me know.
     
  5. i am also a victim of New york skin solutions. Early this month, i upgraded a package after YET ANOTHER hardselling session where they lock you in a room till you surrender and sign up a package.

    I went back to the outlet within the same day to request for a cancellation and refund. The branch manager refused and kept saying they need to seek their management. I've had a few phone calls with them these 2 weeks but each time they keep saying that some specialist will call me up but it has never happened. Now they say their specialist wanna meet me. I'm sure nothing will come out of that session and they will give the same old excuses. They just have no intention of refunding even though i havent even used a single session. Goodness!!!

    Looking at all these posts, i think there's even enough to do a newspaper report on them! This company has affected so many consumers in both Sg & Msia.

    I'm super angry and had enough of their nonsense and time-wasting antics. I will be going to claims tribunal in the last week of Dec.

    Does anyone have any guidance/similar experience on how to get refund back? I have not used any of the upgraded package. Would much appreciate any advice.

    Thank you to everyone who shared their experience - we have a duty to let others know the tactics used by this company.

    I can be reached at frustwnyss@gmail.com
     

  6. [​IMG]Join DateOct 2015LocationsingaporePosts262Rep Power1

    [h=2]Re: Reductil is awesome[/h]
    guys. I really need advice. I'm 16, a guy and I've very deep acne marks before going to Shakura pigmentation pte ltd. My cousin recommended me Shakura and said it helped her skin problems. And so I went with my mum to the Jcube (Singapore) outlet. After the first free trial and skin analysis, the specialist recommended me to sign up for 20 sessions at $6000+. My mum was shocked and she said she can't afford to pay for that much. After much discussion, the specialist lowered the price to $3000+ but it was only for 10 sessions. My mum this deal. Halfway though the 10 sessions, the specialist strongly recommended me to sign up for another 20 sessions which is a different formula. At that time, it was around Mothers' Day 2016, however my mum decided to sign up for only 10 sessions, it cost $2000. My mum accepted and paid it. And that halfway through that, the "senior" or "head" recommended me to purchase 20 ampoules, which is the very small bottle and inside every packaging, there's only 5 of it. She said once you apply it, you would see drastic changes to my skin. My mum bought that it costs another $2000. In total, she paid around $8000, and the payment method was like a credit card and some money would be deducted every month.

    However, all of these has no effect. And around my 14th session, my specialist left the company and was replaced by a more "pro" specialist. She said that she is like the manager. I would soon be approaching the 16th session and there are very little improvements in my skin. In fact, my skin got more pimples and acne because of this. My mum and dad plan to head down to the outlet to ask why is my face still in a bad condition. Can anyone of you suggest what should I do now? My dad says he wants to request for free treatment and only stopping to the point where my skin is better than my original skin. Do you think refunds would work? What should I do? I'm now so guilty as my mum paid a ton of money and has to continue paying for 3 years. Since I'm 16, I've calculated that even after I graduate from Poly, my mum still has to pay for this. My face is now really bad. I've took a picture of my face before I went to Shakura and did not take any subsequent photographs any more. My face before going to Shakura is definitely better than now. That's my only evidence. How can I get back my money?

    Thanks for reading. Hope to hear comments regarding my issue...




    [​IMG]Join DateOct 2015LocationsingaporePosts262Rep Power1

    [h=2]Re: Reductil is awesome[/h]
    guys. I really need advice. I'm 16, a guy and I've very deep acne marks before going to Shakura pigmentation pte ltd. My cousin recommended me Shakura and said it helped her skin problems. And so I went with my mum to the Jcube (Singapore) outlet. After the first free trial and skin analysis, the specialist recommended me to sign up for 20 sessions at $6000+. My mum was shocked and she said she can't afford to pay for that much. After much discussion, the specialist lowered the price to $3000+ but it was only for 10 sessions. My mum this deal. Halfway though the 10 sessions, the specialist strongly recommended me to sign up for another 20 sessions which is a different formula. At that time, it was around Mothers' Day 2016, however my mum decided to sign up for only 10 sessions, it cost $2000. My mum accepted and paid it. And that halfway through that, the "senior" or "head" recommended me to purchase 20 ampoules, which is the very small bottle and inside every packaging, there's only 5 of it. She said once you apply it, you would see drastic changes to my skin. My mum bought that it costs another $2000. In total, she paid around $8000, and the payment method was like a credit card and some money would be deducted every month.

    However, all of these has no effect. And around my 14th session, my specialist left the company and was replaced by a more "pro" specialist. She said that she is like the manager. I would soon be approaching the 16th session and there are very little improvements in my skin. In fact, my skin got more pimples and acne because of this. My mum and dad plan to head down to the outlet to ask why is my face still in a bad condition. Can anyone of you suggest what should I do now? My dad says he wants to request for free treatment and only stopping to the point where my skin is better than my original skin. Do you think refunds would work? What should I do? I'm now so guilty as my mum paid a ton of money and has to continue paying for 3 years. Since I'm 16, I've calculated that even after I graduate from Poly, my mum still has to pay for this. My face is now really bad. I've took a picture of my face before I went to Shakura and did not take any subsequent photographs any more. My face before going to Shakura is definitely better than now. That's my only evidence. How can I get back my money?

    Thanks for reading. Hope to hear comments regarding my issue...


     

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