Is this nipple cream safe for breastfeeding?

P

panpan

New Member
Hi hi!

I'm a first time mummy (still preggy) and i have just bought a nipple cream to prepare for BF but i have not used it yet.

I bought it from this website:
Bebelove - A Moms' and Babies' Boutique

Just wondering if this is still safe to be used if it appears to be leaking?

photo_2.jpgphoto_1.jpg

I have emailed the seller yesterday but have yet to get a reply. :weconfused:
 
missyqiqi

missyqiqi

Member
normally if the seal is spoiled or appears leaking is not advisable to use. Try contact the seller again?
 
gumbokins

gumbokins

New Member
yes, usually for products they always advise if the seal is/appears broken, not to use...

but seller can also say, they are not responsible for items damaged/lost in post.
 
P

panpan

New Member
missyqiqi: I think i'll wait for her email reply first. It's only been 2 days. haiz..

gumbokins: Oh, i self collected the item at city square mall as the seller told me that she was sick. The shop actually holds her stock for her, but it's not her store.. Not sure if she will honour it coz i only checked when i got back at night.. =X
 
P

panpan

New Member
Just an update.. and to inform all mummys out there about this shop:

I was told when i went down to collect from Mom's Cottage, citysquare mall (#03-45) that they were helping the seller to carry her product and will release the product based on her invoice number.

This seller has 2 websites:
https://www.facebook.com/BebeloveSG#!/BebeloveSG?sk=wall
http://www.bebelove.com.sg/

And now, the seller told me that she only supply the items to the shop? I'm not too sure who is telling the truth..

I have also included the email correspondance as shown. I want to make sure that i'm showing both sides of the story so that any1 who may be intending to make any purchase can make an informed decision.



From: sales@bebelove.com.sg
Date: Mon, 10 Oct 2011 12:00:23 +0800

Hi,

I only supply the items to the shop. Do not go down all the time.
Let me get them to check all stocks and revert to you.




Sent: Monday, 10 October, 2011 10:30 AM
To: sales@bebelove.com.sg



hi,

Not sure if you have received my email but please refer to the pics attached.

It's really not a smooth transaction dealing with your company, the fact that you have mentioned you were sick and i have obligated to collect it on my own, and now, your product is defective and you have not respond to any email since thurs.

I would appreciate if you could respond by either refunding me or exchange a brand new nipple cream without any defects.

regards,
panpan



To: couturelilbebe@gmail.com
Date: Thu, 6 Oct 2011 22:33:36 +0800
hi,

i have collected the item today at city square mall but i happened to noticed that there seems to have some leakage.

please refer to the pic attached.

Please advice.
thanks,
panpan

To: couturelilbebe@gmail.com
Date: Sat, 24 Sep 2011 22:43:34 +0800
hi hi,

no worries. Could i have the address for both? And the contact number pls?

I'll most likely collect it on coming mon, i'll arrange and let u know where is more convenient ya?

do let me know if you are available on coming mon after 6pm.

thanks!
panpan
Date: Sat, 24 Sep 2011 17:14:11 +0800
From: couturelilbebe@gmail.com


Hi,



sorry for the delay.

I have been sick so have not collected the cream. Do you want to collect in changi or city square mall?
 
missyqiqi

missyqiqi

Member
But from her web page looks like she's the owner.. if she still don't want to do exchange for you, u can post at her FB?
 
P

panpan

New Member
missyqiqi said:
But from her web page looks like she's the owner.. if she still don't want to do exchange for you, u can post at her FB?
Click to expand...
yea.. it does seems like she is the owner. I'll just wait for her reply for another week before i take further action.. haiz..
 
P

panpan

New Member
Wha... this is too much.. All mummies out there, beware of this online store.


to think that this online store is opened by other parent herself! If she were to purchase an item that is to be used on her child (let alone a newborn), will she use the item? So much for the advertisements and the press that she have! So unethical!

Looks like she has no intention of doing refund despite mentioning it in the email.

------------------------------------------------------------------------------------
[FONT=&quot][/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Hi,[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]You can drop off at moms cottage anytime u like or u can dispose of it.
It doesn’t matter.. [/FONT]J[FONT=&quot]
it is just silly to shuffle over a tube of gel…[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Jody[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot][/FONT][FONT=&quot]Sent: Friday, 21 October, 2011 11:23 AM
To: sales@bebelove.com.sg
Subject: FW: Enquiry from Bebelove - A Moms' and Babies' Boutique[/FONT]



[FONT=&quot]hi,

Kindly respond to the email below.

I have since logged a paypal refund request as well.[/FONT]
[FONT=&quot]
Please advice on how to return the product.[/FONT]

[FONT=&quot] [/FONT]

[FONT=&quot] [/FONT]
[FONT=&quot][/FONT]​
[FONT=&quot]To: sales@bebelove.com.sg
Subject: RE: Enquiry from Bebelove - A Moms' and Babies' Boutique
Date: Thu, 13 Oct 2011 16:38:27 +0800[/FONT]
[FONT=&quot]hi,

Hm.. i'm not too comfortable on the residue.. as i'm not too sure if the product is still safe for the baby though.

Please refund me and advice on how to return the product to you.

thank you.
[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot][/FONT]​
[FONT=&quot]From: sales@bebelove.com.sg
Subject: RE: Enquiry from Bebelove - A Moms' and Babies' Boutique
Date: Wed, 12 Oct 2011 17:39:40 +0800[/FONT]
[FONT=&quot]Hi,[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT][FONT=&quot][/FONT]
[FONT=&quot]Checked and all tubes have such residue at the cover…
Seals are not broken, mostly probably is residue during packaging.
But if you are not comfortable, we can refund you.[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT][FONT=&quot][/FONT]
[FONT=&quot][/FONT][FONT=&quot]Sent: Wednesday, 12 October, 2011 4:07 PM
To: sales@bebelove.com.sg
Subject: RE: Enquiry from Bebelove - A Moms' and Babies' Boutique[/FONT][FONT=&quot][/FONT]


[FONT=&quot] [/FONT]
[FONT=&quot]hi,

May i know by when will you be able to check and get back to me?

thanks.[/FONT]
 
P

panpan

New Member
gumbokins said:
From her email she said will refund?
Click to expand...
yes, but there was no news up till now. I paid using paypal but there was no refund transaction whatsoever.

It's not so much on how much i paid.. but honestly, i will never buy from this store again!
 
P

panpan

New Member
An update that i have received the refund via paypal after i escalated the dispute to a claim via paypal:

Dear *****,

We have concluded our investigation into your Buyer Claim.

Seller's Name: Bebelove
Seller's Email: sales@bebelove.com.sg
Seller's Transaction ID: 4B481739SH8364802

Transaction Date: 21 Sep 2011
Transaction Amount: -$8.00 SGD
Invoice ID: 1874
Your Transaction ID: ***************
Case Number: *****************

Buyer's Transaction ID: **************

You have received a refund via PayPal in the amount of $8.00 SGD.

Yours sincerely,
Protection Services Department
 
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