I have tried to contact Huggies by emailing them on Monday to tell them of mold found on their Huggies Wipes when I opened it to check with an accompanying picture. No one bothers to get back to me when with my email and contact number left behind. I waited since it was Christmas till today which is Friday. As I hve bought many packs of 80s x 3 packs, I decide to open up another pack and besides the mold, this time there is this rust-like color/substance found on it!
God knows how many packs of wipes I have used on my baby for many many months before I discovered this. Now it is beginning to make sense to me. It is no wonder that previously I was using another brand of wipes and there has never been an issue for my baby but in recent months, she is experiencing rashes so often around her private area and her butt. We made it a point to keep changing her diapers every 3 hours maximum to alleviate the situation, but to no avail. As parents, we trust the brands we buy to at least ensure the product is safe for babies to use. Sample basic responsibility, yet they could not do it.
I have called them probably more than 10 times alone today but there is never anyone picking up the phone. Office hours according to their website is 9 to 5pm, Monday to Fridays, but there is no one in office to pick up calls.
All parents, please open up your wipes to check and see if you have the same problem. Problematic products, check. ZERO customer service, check. That's Huggies for you.
God knows how many packs of wipes I have used on my baby for many many months before I discovered this. Now it is beginning to make sense to me. It is no wonder that previously I was using another brand of wipes and there has never been an issue for my baby but in recent months, she is experiencing rashes so often around her private area and her butt. We made it a point to keep changing her diapers every 3 hours maximum to alleviate the situation, but to no avail. As parents, we trust the brands we buy to at least ensure the product is safe for babies to use. Sample basic responsibility, yet they could not do it.
I have called them probably more than 10 times alone today but there is never anyone picking up the phone. Office hours according to their website is 9 to 5pm, Monday to Fridays, but there is no one in office to pick up calls.
All parents, please open up your wipes to check and see if you have the same problem. Problematic products, check. ZERO customer service, check. That's Huggies for you.