About 3 years ago, it was my first experience hiring a maid. Both the maid agency and maid were so bad that I was lazy to go through the process again. Lazy to make a complain to MOM or CASE. Too much work and hassle involved. Will never forget my bad experience with the agency (Swift Arrow), the agent (Candy) upped our agreed price suddenly and delivered an unethical maid (Jeslie Almachar) who tortured my toddler with piping hot food and making him run in circles and fall. She cannot wake up by 8.30am in the morning and says she cannot sleep at night. We heard her still talking on the phone at 3am!! After she left, we discovered our child's Burberry shirt went missing. Too many other incidents, but lazy to write on. Just don't recommend to use this agency, agent, nor maid.